At SMARTLINK GADGETS TRADING SDN. BHD., we aim to ensure customer satisfaction while maintaining product quality standards.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- Product is defective, damaged, or incorrect upon delivery
- Product is unused, in original packaging, and in resalable condition
- Return request is made within 7 days of receiving the item
Items not eligible for return include:
- Products with physical damage caused by misuse
- Items missing original packaging or accessories
- Clearance or promotional items (unless defective)
2. Return Process
To initiate a return:
- Contact us via 📧 smartlink_gadget@outlook.com or 📞 017-369 4258
- Provide order number and details of the issue
- Submit photos/videos for verification (if required)
- Await approval and return instructions
Unauthorized returns may not be accepted.
3. Refund Policy
- Approved refunds will be processed via the original payment method
- Processing time: 7–14 working days
- Shipping fees are non-refundable unless the issue is due to our error
4. Exchanges
We may offer product replacement or exchange for:
- Defective items
- Incorrect products delivered
Subject to stock availability.
5. Warranty (If Applicable)
Certain electronic products may come with manufacturer or supplier warranty. Warranty terms vary by product and will be specified on the product page.
